Warranty Policy

Trade Vib3 (Pty) Ltd Warranty Policy

1. Overview

This Warranty Policy explains how product warranties are handled by Trade Vib3.

2. Business Information

Legal Name: Trade Vib3 (Pty) Ltd
Trading Name: Trade Vib3
Company Registration Number: 2025 / 912421 / 07
Country of Operation: South Africa
Business Address: 177 Marija Street, 3 Wildepeer, Wonderboom, 0182
Phone/WhatsApp: 072 018 6851
Email: support@tradevib3store.co.za

3. Statutory Consumer Rights

Nothing in this Warranty Policy removes or limits any rights a customer may have under South African consumer law.

Under the CPA, goods supplied to consumers carry an implied warranty of quality, and consumers may have the right to a repair, replacement, or refund in qualifying cases where goods do not meet the standards set by law.

4. Supplier or Manufacturer Warranties

Some products may also be sold with a supplier or manufacturer warranty.

Where a manufacturer warranty applies:

• the warranty period may differ from product to product
• the warranty terms will depend on the manufacturer or supplier
• the customer may need to follow the manufacturer’s claim process where required

5. What the Warranty Covers

Where applicable, a warranty may cover faults caused by manufacturing defects or product failure under normal intended use during the warranty period.

6. What the Warranty Does Not Cover

Unless required by law, warranties generally do not cover:

• accidental damage
• misuse or abuse
• neglect
• normal wear and tear
• power surges or electrical damage where applicable
• water or liquid damage unless the product is clearly rated for such use
• unauthorised repairs, tampering, or modifications
• damage caused by failure to follow product instructions

7. Warranty Claim Process

To request a warranty assessment, the customer should contact us with:

• full name
• order number
• product name
• description of the issue
• photos or video where relevant

We may ask the customer to return the item for inspection before a claim is approved.

8. Assessment and Outcome

Once the product has been assessed, the outcome may include:

• repair
• replacement
• refund
• rejection of the claim if the product fault is not covered

Any decision will remain subject to the customer’s rights under the CPA.

9. Return Costs for Warranty Claims

Where a valid product fault is confirmed, we may cover or arrange reasonable return shipping.

If no covered fault is found, return shipping or handling charges may apply.

10. Contact Us

For warranty queries, contact:

Trade Vib3 (Pty) Ltd
Email: support@tradevib3store.co.za
Phone: 072 018 6851