Trade Vib3 (Pty) Ltd Returns & Refund Policy
At Trade Vib3, we want customers to shop with confidence. This Returns & Refund Policy explains how returns, refunds, exchanges, and related requests are handled for products purchased through our website.
This policy should be read together with our Terms and Conditions, Shipping Policy, Delivery Policy, Warranty Policy, and DOA Policy.
Legal Name: Trade Vib3 (Pty) Ltd
Trading Name: Trade Vib3
Company Registration Number: 2025 / 912421 / 07
Country of Operation: South Africa
Business Address: 177 Marija Street, 3 Wildepeer, Wonderboom, 0182
Phone/WhatsApp: 072 018 6851
Email: support@tradevib3store.co.za
To help us process a return, items should where reasonably possible be returned:
We may request photographs, a description of the issue, or other supporting information before approving a return.
If you want to return a product because you changed your mind, please contact us within 7 days of delivery.
Change-of-mind returns may be accepted at our discretion, provided the item is unused, unopened where applicable, in resalable condition, and returned with all original contents.
For approved change-of-mind returns:
Where applicable under South African law, consumers may have a statutory cooling-off right in qualifying electronic transactions.
Nothing in this policy removes any statutory right that applies by law.
If you receive an item that is:
please contact us as soon as possible after delivery.
Depending on the circumstances and applicable law, the remedy may include:
The CPA provides statutory protection where goods fail to meet required standards, including the implied warranty of quality.
If a product arrives not powering on, not functioning on first proper use, or showing an immediate fault, the matter may fall under our DOA Policy.
Possible DOA issues should be reported as soon as possible after delivery, ideally within 48 hours of receipt.
Where a product develops a qualifying fault after delivery, the matter may be handled under our Warranty Policy.
Where applicable, the item may need to be inspected, tested, or assessed before the outcome is confirmed.
Unless required by law, the following may not qualify for return or refund:
To request a return, email support@tradevib3store.co.za with:
Do not return goods before contacting us and receiving instructions, unless we tell you otherwise.
Once the returned item has been received and inspected, we will confirm whether the refund has been approved.
Approved refunds will usually be processed back to the original payment method unless otherwise agreed.
Approved refunds are usually processed within 7–10 business days after the returned item has been received, inspected, and approved. Bank or payment provider processing times may vary.
Where stock is available, we may offer an exchange instead of a refund where appropriate.
If the replacement item is more expensive, the customer may need to pay the difference. If it is less expensive, we may refund the difference where applicable.
If you want to cancel an order before it has been dispatched, please contact us as soon as possible.
Orders are dispatched Monday to Friday. Orders placed over weekends or public holidays are dispatched on the next business day.
If the order has not yet been processed or shipped, we may be able to cancel it and arrange a refund.
Trade Vib3 currently applies a flat shipping rate of R110, with free shipping on orders over R1500.
These charges may affect whether original shipping fees are refundable in discretionary returns where no product fault exists.
For more information, please refer to our Shipping Policy and Delivery Policy.
For returns and refund queries, contact:
Trade Vib3 (Pty) Ltd
Email: support@tradevib3store.co.za
Phone: 072 018 6851