Privacy Policy

Trade Vib3 (Pty) Ltd Privacy Policy

1. Introduction

Trade Vib3 (Pty) Ltd, trading as Trade Vib3, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, create an account, contact us, or interact with our online services.

By using our website, you agree to the collection and use of your information as set out in this Privacy Policy.

2. Who We Are

Legal Name: Trade Vib3 (Pty) Ltd
Trading Name: Trade Vib3
Company Registration Number: 2025 / 912421 / 07
Country of Operation: South Africa
Business Address: 177 Marija Street, 3 Wildepeer, Wonderboom, 0182
Phone/WhatsApp: 072 018 6851
Email: support@tradevib3store.co.za

Support Hours:
Monday to Friday: 08:00 – 17:00
Saturday to Sunday: 08:00 – 14:00

Trade Vib3 is an online business and not a physical retail store for customer visits.

3. Information We Collect

We may collect the following personal information:

• full name
• phone number
• email address
• billing address
• delivery address
• account login information
• order and transaction details
• customer service communications
• product reviews or review-related submissions
• website usage data, including IP address, browser type, pages visited, and device information

4. How We Collect Information

We collect information when you:

• visit our website
• place an order
• create an account
• contact us by email, phone, contact form, or WhatsApp if enabled
• leave a product review
• interact with the website through cookies, analytics, and marketing tools
• abandon a cart and later receive reminder emails where this feature is enabled

5. Why We Collect Your Information

We may use your information to:

• process and deliver orders
• provide order confirmations and shipping updates
• manage returns, refunds, warranty claims, and DOA claims
• provide customer support
• improve our website and shopping experience
• prevent fraud and maintain website security
• send service emails related to your order or account
• send marketing emails where permitted by law or where you have consented
• request product reviews after a purchase
• monitor website traffic and performance
• comply with legal and regulatory obligations

POPIA sets the framework for lawful processing of personal information in South Africa, and the Information Regulator is the body responsible for oversight and enforcement.

6. Legal Basis for Processing

We process personal information where necessary for:

• fulfilling a contract with you
• meeting legal obligations
• our legitimate business operations
• your consent, where consent is required

7. Payment Information

Payments on our website are processed through third-party payment providers.

We do not store full card or banking details on our website unless this is clearly stated and handled through a secure and compliant payment service.

For more information, please refer to our Payment Policy.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• keep the website functioning properly
• remember user preferences
• support cart and checkout functions
• understand how visitors use the website
• measure advertising and website performance
• support remarketing and conversion tracking

A cookie consent banner may appear on first visit to allow users to manage cookie preferences.

For more information, please refer to our Cookie Policy.

9. Analytics and Marketing Tools

Where installed, we may use tools such as:

• website analytics
• conversion tracking
• advertising pixels
• abandoned cart systems
• review request emails

These tools help us understand site performance, improve user experience, and support marketing activity.

10. Direct Marketing

If you subscribe to marketing communications, create an account, or otherwise opt in where allowed, we may send you promotional emails, updates, offers, or product-related communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe option in the message or contacting us directly.

11. Sharing Your Information

We may share your information with trusted third parties where necessary, including:

• payment providers
• couriers and delivery partners
• hosting and technical service providers
• analytics and advertising providers
• email and communication service providers
• legal or regulatory authorities where required by law

We do not sell your personal information.

12. How We Protect Your Information

We take reasonable technical and organisational steps to protect your information, including security controls, website protection tools, and restricted admin access.

No method of online transmission or storage is completely secure, but we take reasonable steps to reduce risk.

13. Retention of Information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including legal, tax, accounting, dispute, and business record requirements.

14. Your Rights

Subject to applicable law, you may have the right to:

• request access to your personal information
• request correction of inaccurate information
• object to certain processing
• withdraw consent where processing depends on consent
• request deletion where legally appropriate
• lodge a complaint with the Information Regulator

15. Third-Party Links

Our website may include links to third-party services or websites. We are not responsible for their privacy practices or content.

16. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the revised effective date.

17. Contact Us

If you have any questions about this Privacy Policy or your personal information, contact:

Trade Vib3 (Pty) Ltd
Email: support@tradevib3store.co.za
Phone: 072 018 6851